Postage and packaging
How to pay
We accept all major credit and debit cards with the exception of Solo. We cannot accept payment by cheque for orders made over the internet.
Postage and packaging
Postage and packaging is included in the price when delivering to the UK.
Overseas postage and packaging is priced at:
| Charges for delivery to the UK and the Channel Islands: | |||
| Standard postage and packaging: | £0.00 | ||
| Multiple book orders | £0.00 | ||
| Charges for delivery to areas outside of the UK and the Channel Islands: | |||
| 1 product for Overseas postage and packaging Europe: | £5.00 | Rest of the world: | £7.00 |
| Multiple book orders overseas Europe | £10.00 | Rest of the world: | £12.00 |
If you do not receive your goods within 28 working days, please contact customer services on 0845 305 2060.
Delivery
Your order payment will be processed straight away, but please allow up to 10 working days for delivery in the UK and 14 working days for overseas deliveries.
Refunds
We aim to supply goods which meet our customers’ expectations. In the event that any product proves unsatisfactory as a result of defective workmanship or faulty material, you can return it to us for a replacement or a full refund. Please contact our Customer Services helplineOur Helpline is staffed by dietitians and food experts. You can call them on 0845 305 2060. on 0845 305 2060 for more information. Your statutory rights are not affected.
Amending or cancelling orders
Please note that once an order has been placed on our web site we can not cancel or amend the order itself or the delivery details that you have provided.
You are entitled to return the whole order in its original condition, with the original packaging, within 28 days of purchase to receive a full refund.
Where a refund is claimed, please allow us 21 working days to process this.
Please telephone our Customer Services helpline on 0845 305 2060 for more information.
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