The scanner needs to be held steadily over the barcode to read it. If you are using an iPhone there is a red box to help you focus.

We rely on manufacturers and retailers to provide us with information on their products in order for us to list them in our database. To help us list even more products, we’d recommend that you contact the manufacturer or retailer to encourage them to provide us with information for our database.

This could happen for several reasons including:

• the manufacturer has not yet supplied us with the barcode number we need in order for the scanner to recognise it
• the product has a new barcode which we have not yet been informed about
• you may not be connected to WiFi or have a strong enough 3G/4G connection. Please refer to ‘hints and tips’ section above.

If you can’t find a  product, please use our Label Guide to check the ingredients. Or, you could try browsing the Food and Drink Information by clicking on ‘Categories’ to search for this product.

Please email us direct from the app or complete our webform so that we can investigate the reason why a product hasn’t shown up in your search.

If a product says it is gluten free on the label, it must be gluten free by law so it will be suitable for you to include in your gluten free diet.

We rely on manufacturers and retailers to provide us with information on their products in order for us to list them in our database. To help us list even more products, we’d recommend that you contact the manufacturer or retailer to encourage them to provide us with information for our database.

No. You do not have to limit yourself to products listed in the Food and Drink Guide.

The gluten free diet is made up of naturally gluten free foods such as fruit and vegetables, meat, fish and poultry, eggs, cream, milk, rice, potatoes, pulses and beans. We do not list every brand of these in the Food and Drink Guide but you can find a list of naturally gluten free ingredients on Page 7.

If you are unsure whether you can eat a particular product you can check the label. For more information on reading labels please visit www.coeliac.org.uk/labels.

The app is compatible with iOS 13+ and Android 8+.

Manufacturers sometimes change their ingredients without notifying us. If you do find that a product in the Directory contains gluten, please do contact us on 0333 332 2033, selecting option two so that we can investigate.

The Venue Guide is set to locate where you are and search an area within a set distance of your location. Try expanding your search area to find venues.
To download venue details you need to have internet access through wireless or 3G.

Tap on the location pin for the venue you want to add and it will take you to the details page for that venue. In the bottom left hand corner you will find a button ‘Add to Scrapbook’. You need to have access to the internet to do this.