Questions related to: How often are products updated?

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The app includes other allergens, do I need to start excluding these from my gluten free diet too?

No, this app enables you to create a profile specific to your dietary preferences. If you do not want to include any other dietary preferences, you only need to keep the gluten filters on.

How do I use the barcode scanner?

Select the barcode scanner icon and position the barcode in the centre of the screen. The barcode will scan automatically. If the barcode will not scan you can manually enter the barcode number by selecting this icon:

 

 GF food checker barcode scanner resized

 

For some Android mobile devices the scanner will only work if the device is held in a portrait position and the barcode in a landscape position.

Who are FoodMaestro?

FoodMaestro create digital platforms to help people with specific dietary needs find suitable food products.

Do I need to set up a new password?

No, your existing Coeliac UK login details will work (the same details you use to log in to our website).

If you’ve forgotten your login details you can follow the forgotten password link on the first screen of the app and create a new password.

Why are there more products in this app than in the Food and Drink Guide?

Our Food and Drink Guide does not include products that are naturally gluten free, such as fruits, vegetables and plain meat and fish. However, these are included in the product listings in the Live Well Gluten Free app, so this is why you may find that the results differ from what you are familiar with.

What mobile phones will the app work on?

This app will work on iPhone models 4 and above and Android smartphones with software 6.0 and above.

We have chosen to develop the app for the iPhone and Android phones because our membership surveys indicate that these devices are the most commonly used. However, as with all technology, the situation is constantly changing and we will be monitoring trends to assess when investment in new platforms for the app is justified.

Can I set up more than one profile?

Although more than one person can log in to the app with your login details, only one allergen profile can be created.

What does ‘Additional products approved as suitable by Coeliac UK’ mean?

These are products where a may contain statement may have been used on the packaging or a gluten containing cereal has been highlighted in the ingredients list, however we have contacted the manufacturer and these products have been confirmed as suitable for a gluten free diet.

Will I be able to find Crossed Grain products in Gluten Free Food Checker?

Yes, the Crossed Grain symbol will be displayed against our Crossed Grain licence products. 

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