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  3. I can’t install the app?

I can’t install the app?

I can’t install the app?

Our app only works on:

• iPhone 4, iPhone 4s, iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6s
• Android smartphones that can download apps – for example Samsung Galaxy. A full list of supported devices can be found here.

You need a good internet signal to download the app through wireless or 3G. Check you have internet access.

The Coeliac UK app was developed to be used by as many of our Members as possible and to be suitable for most mobile devices. However, the breadth of technologies means that 100% compatibility across all devices was just not possible.

However, just a reminder that while you can’t access the scanning and GPS facilities that are provided by the app, you do have access to all the information provided on the app as it is also available through our website, which you can access while out and about. As our website has been developed to render to differing screen sizes, you can get information from our Venue Guide and Food and Drink Information on your mobile device as long as you are in an area with internet access.

We are committed to helping our Members get access to information and services to help them manage their condition, and we will continue to deliver improvements where possible.

More on this subject

All frequently asked questions

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