Update to Gluten free food checker app - Extra gluten options filter issues
We wanted to let you know that the 'extra gluten options' filter in our Gluten free food checker app has not been working as it should. Please be reassured that if a product showed as suitable it will be gluten free and safe for a gluten free diet. If you were using the extra gluten option preferences, however, it was not consistently showing the additional option.
When setting up your allergen profile the Gluten free diet and May contain cereals filters are preset to ensure a gluten free diet as the products shown as suitable will meet the gluten free standard. There is also the additional filter of Extra gluten options, giving you the option to further tailor your product searches.
A good example of this would be if you were trying to avoid products with wheat starch which may be suitable for a gluten free diet but not suitable if you have additional problems tolerating wheat. There are only a small number of products across the app where the extra gluten options are applicable.
We’ve been working with our app developer to resolve the issue as quickly as possible and we’re pleased that this has now been rectified. However you may have items saved within the app in your favourites and/or shopping list that have been updated now as unsuitable against your profile. Do review your lists so as not to cause any future confusion.
As an additional check and measure, and also to provide further information to users who have not actively selected any of the extra gluten option filters, these products also contain additional information within the ingredients list and show Coeliac UK Notes to indicate when a product contains these ingredients.
So if anyone is looking for this additional dietary information it can be found within the notes tab or the ingredients tabs on the product’s page.
Additional support for you
Online Food and Drink Directory
Any product listed within our Food and Drink Directory is also clearly marked on our online version if it contains Codex wheat starch or gluten free oats.
To access the online Food and Drink Directory you need to enter the same email address and password you currently use for the app.
Gluten free on the Move app
Our Gluten free on the Move app is our mobile version of the Food and Drink Directory and also features a barcode scanner. Again products within this are clearly marked if they contain Codex wheat starch or gluten free oats.
The app can be downloaded from the app store and google play store for free and uses the same email and password login details as above.
Coeliac UK Helpline
If you have any questions regarding a product’s ingredients then our team of food and drink advisers are here to help you. Please contact us on 0333 332 2033 Monday to Friday between 9am and 5pm or send your questions through our website or via our social media pages and we will get back to you as soon as possible.
If you have any further questions or concerns please do not hesitate to get in touch.
Thank you for your ongoing support.