Who we are
For over 50 years, we have been the experts on coeliac disease and the gluten free diet. We are an independent charity helping people living without gluten to live happier, healthier lives.
We do this by providing our 65,000 members with trustworthy advice and support, funding critical research into coeliac disease, working with healthcare professionals to improve diagnosis and fighting for better availability of gluten free food. And we do it all so that one day, no one’s life will be limited by gluten.
Meet the team
The charity comprises five teams, covering a range of expertise. Our staff work from the charity's main office in High Wycombe and our offices in Edinburgh and Cardiff.
Hilary Croft, Chief Executive
Hilary’s professional background lies in business transformation within complex, multifaceted organisations. Her senior management career started in marketing at Coca-Cola, and progressed in the retail and wholesale industry before moving to Capgemini, a global leader in consulting, technology and digital transformation services. She gained considerable knowledge and interest in the food and drink sector before making the move to the charity sector as CEO of London’s largest food redistribution charity, The Felix Project.
Hilary has direct experience of coeliac disease, as her son has the condition. This provides her with first hand experience of living gluten free and provides additional motivation to achieve real and lasting change for the gluten free community. Hilary also volunteers as a Board Member of Age UK Ealing and for international poverty and disaster relief charity, Tearfund.
Michael Brown, Director of Commercial Services
Michael joined the team in January 2020. He has wide-ranging experience in the not for profit sector where his focus has been on organisational development, strategy and financial sustainability through diversifying income streams. Having held positions as director and chief executive within third sector organisations delivering health and social care services, he brings valuable experience of partnership working with the private sector.
Michael leads a team of seven in generating trading income that contributes to funding our charitable activities. His responsibilities include promoting and selling our current products – licences to use the Crossed Grain Trademark, Gluten Free Accreditation for caterers and online training. In addition he is responsible for new product development and ensuring our commercial partners enjoy rewarding relationships with us.
Norma McGough, Director of Policy and Research
Norma began her career as a registered dietitian in the National Health Service. In the last 20 years she has worked in the voluntary sector, heading teams at both Diabetes UK and Coeliac UK. Norma has been working at Coeliac UK since 2003 and is currently Director of Policy and Research.
As a member of the senior management team, her role is pivotal in the strategic development of the charity’s knowledge base. Norma also plays a key representational role among key stakeholders in the health and food sectors.
Heidi Urwin, Director of Evidence and Policy
Heidi began her career as a chemist in product development and then production management in the manufacturing industry. During a career break to raise a family, she also completed a PhD in Nutrition and Food Science, including areas of immunology and microbiology. For the last seven years she has been the Research Manager at Coeliac UK, developing strong governance and ensuring the voice of the coeliac community was heard via the research priority setting partnership.
Now as a member of the senior management team, her role is pivotal in the strategic development of the charity’s knowledge base, with the support of a super talented team of six. Heidi also plays an important representational role among key stakeholders in the health and food sectors.
Julia Malthouse, Director of Finance
Julia joined Coeliac UK in 2005. During her time at Coeliac UK she has progressed from Finance Assistant to Finance Manager and most recently has been appointed as Director of Finance. As well as taking a short sabbatical within the charity sector she has pursued her accountancy qualifications and became fully qualified in early 2012.
She has a range of experience within the charity sector and in the areas of change management, improving internal controls and systems development in particular. Julia also works as Company Secretary for Coeliac UK.
Helen North, Director of Fundraising
Helen joined Coeliac UK in September 2016 as Director of Fundraising and Business Development. With nearly 25 years experience in the charity sector, she has held roles in both large and small organisations, ranging from Chief Executive to freelance fundraiser.
Helen’s role encompasses many of the supporter-engagement areas of the work of Coeliac UK, and with the three different teams works to deliver a positive experience for all our valued supporters, volunteers and contributors.
Annette Woolman, Director of Membership, Services and Volunteering
Annette has worked in the charity sector for over 11 years, including roles with the National Council of Voluntary Organisations (NCVO) and as a previous Trustee of a local Council for Voluntary Service. She joined Coeliac UK in 2008 as Membership Services Manager with a focus of streamlining the newly developed membership scheme.
In 2016 Annette was appointed Director of Membership, Services and Volunteering and, leading a team of nine, is involved with the strategic development, delivery and monitoring of services, adding value to the membership experience and encouraging new members and supporters to join Coeliac UK.
Chief Executive's Team
- Hilary Croft, Chief Executive
- Jean Christopher, Support Services Assistant
- Sally Malthouse, Business Services Manager
- Brendan Harris, ICT Strategy and Programmes Consultant
- April Wildgose-Mistry, Commercial Assistant
- Christine Lewis, Head of Catering Services
- Elizabeth Turner, Head of Licensing and Business Development
- Ella Wood, Commercial Officer – Catering
- James Garey, Commercial Officer - Licensing
- Laura Goudie, Head of Advertising Sales
- Michael Brown, Director of Commercial Services
- Sara Jefferson, Business Development Executive
- Aris Pollatos, Digital Media and Communications Officer
- Charlie Lee, Digital Marketing and Communications Officer
- David Greenwood, Database Manager
- Finbar Mulholland, Head of Digital
- Leah Ross, Digital Apprentice
- Roshni Nambiar, Data Administrator
Evidence and Policy
- Alice Andrews, Research Officer
- Emily Hampton, Head of Food Policy
- Heather McCaw, Food Policy Officer
- Heidi Urwin, Director of Evidence and Policy
- Norma McGough, Director of Policy, Research and Campaigns
- Ruth Passmore, Health Policy Officer
- Sarah Collard, Food Policy Officer (On maternity leave)
- Tristan Humphreys, Lead in Wales
- Barbara Barszcz, Accounts Assistant
- Julia Malthouse, Director of Finance
- Shane Stewart, Head of Finance
- Helen North, Director of Fundraising
- Jessica Keane, Major Donors and Legacy Relationship Coordinator
- Jo Mottram, Fundraising Coordinator
- Max Walker, Fundraising Coordinator
- Nicola Kilminster, Fundraising Coordinator (On maternity leave)
Marketing and Communications
- Charlotte Priestley, Marketing Manager - Beneficiaries and Supporters
- Connie Field, Brand and Content Officer (On maternity leave)
- Jo Hancock, Head of Marketing and Communications
- Kate Newman, PR Consultant
- Lilly Brannan, Brand and Content Officer (Maternity cover)
Membership, Services and Volunteering
- Angela Momen, Membership Helpline Adviser
- Annette Woolman, Director of Membership, Services and Volunteering
- Libby Willing, Membership Team Leader
- Lorna Gardner, Membership Helpline Dietitian
- Mandy Carey, Volunteer Manager
- Naomi Bennett, Membership Helpline Dietitian
- Nicola Crawford-Taylor, Membership Helpline Dietitian
- Sam Chettleburgh, Food Information Officer
- Siân Paskin, Volunteers' Coordinator
- Shamaila Ahmed, Membership Helpline Adviser