How to report a food related problem

We often get asked about what you can do if you have a problem or concern about the safety of gluten free food. It is important to report these issues so that they can be investigated by the appropriate authority and protect other consumers.

Food businesses have a legal duty to sell food that is safe to eat, of a suitable standard and quality and is labelled properly.

For most food related problems your local authority are responsible for investigating the problem. They will investigate:

  • Complaints around food safety and hygiene practices e.g. cross contamination
  • Food that may have caused food poisoning
  • Food containing foreign bodies
  • Food sold beyond their “use by” date

 

Food Standards AgencyYou can find the local authority for any establishments by visiting the Food Standards Agency

If the issue is around misleading labelling or misleading claims in England and Wales this should be reported to Trading Standards in Scotland and Northern Ireland report to your local food safety team.

 

Complaints about a GF Accredited Venue

If you would like to make a complaint about one of our GF accredited venues please complete our online form which will enable us to follow up with the venue and carry out an investigation.

Make a complaint