Frequently Asked Questions Find everything you need to know about coeliac disease, the gluten free diet and the work we do.
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I only want to access the digital versions of the publications. Can I opt out?
Of course, just give us a call on 0333 332 2033 or email generalenquiries@coeliac.org.uk to let us know you no longer wish to receive printed editions.
We’re currently reviewing what digital versions we can provide and will keep you updated with these.
And don’t forget, if you’re trying to cut down on your paper usage, you can also opt out of our printed Food and Drink Guide.
Can I eat dextrose?
Dextrose is gluten free. It can be made from wheat but the production methods involve a high level of hydrolysation, which means that no gluten is left in the sugars. The final ingredient is gluten free and dextrose can be eaten by people with coeliac disease.
Can I get the app on any other smartphone devices?
iPhone and Android phones are by far the most popular so we have created the app for these devices. Developing the app for each device requires additional investment. However, as with all technology, the situation is constantly changing and we will be monitoring trends to assess when investment in new platforms for the app is justified.
I can’t login.
Have you activated your account?
You need to activate your account to generate your login details to access the Member area of the website and your app.
If you’ve already activated...
...then you login with the email address you have given us and the password you created. This will be a minimum of eight characters, at least one will be a capital letter and it will include a number. Please double the check the details you are trying to login with.
If you have forgotten your password you can reset it here.
If your membership has lapsed then you will not be able to login to the app. You can renew easily online by logging to our website and following the steps to renew your membership. Once you’ve renewed you will be able to login to the app.
If you have tried all of the above and it still doesn’t work email us or call us on 0333 332 2033.
Can I and another family member both download the app and use the same login details?
The app can be downloaded onto different devices and use the same login. It is up to the member who they decide to share their login details with as these will be the same ones linked to their website account which will hold some personal details.
I sent you details of a venue and it isn’t shown here?
New recommendations are added to the Guide automatically but we do have a process in place to check the venue details and it may be that we had to de-list the venue. Let us know the venue details as we can check why this might be the case.
There are no venues showing on my map?
The Venue Guide is set to locate where you are and search an area within a set distance of your location. Try expanding your search area to find venues. To download venue details you need to be connected to the internet.
How do I submit a new venue?
On the bottom right hand corner of the map, click on the button that looks like a pin with a plus sign on it. You can submit details of your favourite places and we will get these added to our database.
Are there any incentives for pharmacists taking part in the Community pharmacy supply of gluten-free foods scheme?
Introducing a pharmacy led supply scheme allows better stock control of gluten-free foods for pharmacists as well as providing a more flexible service to improve the patient experience.
Pharmacists and GP dispensaries are paid a service charge at six monthly intervals for each patient who accesses the service. When the scheme in Northamptonshire was introduced it was run as an Enhanced Service with funding for this element of the contract coming from Primary Care Contracting budgets.