Questions related to: Where is Coeliac UK’s office based?

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How much does it cost to call your Helpline?

With our 0333 number, you’ll spend no more on the call than you would for 01 or 02 landline numbers. If you’re calling from a mobile with an inclusive minutes package, your call to us will come out of your minutes allowance. From a landline, calls to the 0333 number are charged at local rate. Calls from payphones can cost more. 

What are my rights and obligations as a Member?

You can download our full Memorandum and Articles of Association which will explain all the rules underpinning the Charity.

Does Coeliac UK fund research?

Every year the Charity invests a lot of money into research. Some of that research is looking at the underlying genetic make up of people with coeliac disease while other research looks at the day to day impact on people living with the condition. We are the largest investor in research into coeliac disease in the UK. We usually advertise for applications to research grants annually in the medical press.

How is the Charity funded?

The Charity depends on a variety of funding streams. Our Members pay a small fee, to contribute to the costs of the services they receive, and we rely on donations and other fundraising activities too. We work with our commercial partners by offering advertising and sponsorship opportunities and we apply for grants from trusts and government organisations such as the Food Standards Agency and the Health Foundation.

Does Coeliac UK have information on travelling abroad?

Yes. Our Travel Guide section has useful information for when you're planning a trip abroad.

We have produced guides to a number of different countries to help you prepare for your visit and to make life easier so you can relax during your stay. All you need to do is login to download the travel information.

The membership fee is too much for me, what are my options?

We never want the fee to be a barrier to information, which is why we have so much information freely available on our website and via our Helpline. Our digital only package launching at the end of November is our lower cost option and you can access services on your phone. If you feel you need the full support of our complete membership package, you can spread the cost over a monthly Direct Debit which is just over £2. Please talk to us about the range of membership options we have to best support your needs.

I have just been diagnosed with coeliac disease, how can I join Coeliac UK?

Coeliac UK gives you up to date information and support about your diet and health and as a Member, you will also have access to a range of exclusive services. You can join online or contact our Membership Team on 0333 332 2033 or generalenquiries@coeliac.org.uk.

On receipt of your application we will send out your Welcome Pack which includes Your Gluten Free Life booklet, a Gluten Free Checklist, offers and product information and your Food and Drink Guide.

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