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Member2Member Programme

phone call

The Member2Member role is a peer to peer support programme which taps into the knowledge and experience of members who have lived with the condition for many years, the Member2Member programme offers those new to the condition with an extra level of one to one support.

We link members by experiences rather than geography, through conversations over the phone or email, so Members can share their stories, learn from each other, pick up tips and recommendations and potentially make a new friend.

Who can take part?

The programme is open to all members of Coeliac UK including parents and carers of children or people with dermatitis herpetiformis (DH).

Interested in becoming a supporter?

You don’t need any previous volunteering experience to become a supporter – just a willing attitude and confident phone manner. All supporters are provided with a Supporters Guide to assist them in the role and direct support from Coeliac UK.

If you would like to know more about what you can expect from the role then please see what one of our supporters has to say about the programme.

For more information on the role or to apply to become a supporter please email

I feel we really benefited from being in contact as we were able to talk very specifically about the challenges around having coeliac children.  
I really enjoy being part of the M2M Scheme.

Looking for somebody to talk to?

If your child has recently been diagnosed with coeliac disease and you would like to speak to another parent who has been through the experience, or if you have recently been diagnosed with DH and would like to speak to somebody else who has the condition then apply for support by either completing an online form or  by emailing a completed application form to

I found this programme to be so helpful. I would certainly recommend or help others who are just starting out.  
I did contact our mentor a couple of times about specific queries and she was fantastic - really helpful and supportive.

The programme provides:

  • personal contact with a specially selected supporter
  • friendly advice at the end of the phone or via email
  • a chance to exchange experiences by phone or email
  • the opportunity to build your confidence
  • you can use the service as much or as little as you like.
More Member2Member Programme links  
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