Having difficulty accessing gluten free prescriptions If you're finding it difficult to get prescriptions
Coeliac UK believe that the prescription of gluten free staple foods is an essential NHS service for people clinically diagnosed coeliac disease.
We want you to feel comfortable talking about gluten free prescriptions with your healthcare provider and suggest taking a copy of the National Prescribing Guidelines and Prescribable Products List to your GP. Then you can discuss which gluten free staple foods are available to you and understand more about their decision making.
You could also speak with your local dietitian, as they are best placed to advise you on individual nutritional requirements, especially if you're finding it difficult to follow the gluten free diet.
If you live in England in an area where the gluten free prescribing policy has been restricted by your Clinical Commissioning Group (CCG), your usual prescription may have changed. You can check your local policy on our gluten free prescribing map.
If you live in an area where the CCG has stopped, or is considering proposals to stop, gluten free prescription services, visit our campaigning page for further information and advice.
Stay in touch
If you are affected by the prescribing policy implemented in your area, we need to hear from you. Your views can be vital in our correspondence with the local Clinical Commissioning Group or other commissioning body.
The NHS complaints procedure
Support our campaign and make your voice heard through the NHS complaints procedure. It recommends that you:
- Complain to the service provider first – this will be to your GP practice. GP practices have a complaints procedure, so speak to the practice manager and complain in writing.
- If you are still unhappy, you may want to contact your CCG in England. In Scotland and Wales, this will be your Local Health Board and in Northern Ireland, your Health & Social Care Board. You can access independent advice from your local Healthwatch (England), Patient Advice & Support Service (Scotland), Community Health Council (Wales) or Patient and Client Council (Northern Ireland).
- And if you continue to be dissatisfied, you can contact the Parliamentary and Health Service Ombudsman (England), Scottish Public Services Ombudsman (Scotland) or Public Services Ombudsman for Wales (Wales) or Northern Ireland Commissioner for Complaints (Northern Ireland). These offices are independent of the NHS and Government.