Your Coeliac UK Food Information Service: August Update

31 July 2025

Thank you for your continued patience as we have upgraded the systems that underpin our Food Information Service across our website and Live Well Gluten Free app. 

We are pleased to confirm that the first phase of our Food Information Service update is now complete. Over 185,000 products have been rigorously tested and uploaded back into the Live Well Gluten Free app. This means that your product search will now be returning the suitability of your chosen items for the gluten free diet. 

Over the last few months, the team have been working hard to migrate the service to a new data provider. To enable certain work to happen behind the scenes we had to pause the product search and barcode scanning functions available on our website and within our Live Well Gluten Free app.  

As the experts in coeliac disease for over 50 years, we know how important it is to be able to find products that are suitable for a gluten free diet. It has been important that all of the 185,000+ products that are included in the Food Information Service are categorised and checked. This is to ensure you can trust the information that we provide. Our unique service is built on the direct relationships we have across the food industry and relies on your trust.  

What else should I be looking out for? 
  • Additional dietary filters will be available by the end of August to enable users to check ingredients related to other dietary requirements.  
  • As our website upgrade project is ongoing, the product search function will be made available this Autumn. 
  • We have also improved the product search function and special diet items (kosher, halal, vegetarian, vegan) 
  • The Venue Guide function is available, with over 3,000 participating venues under-pinned by our Gluten Free Accreditation Standard, to help you find a place to eat our gluten free.

Please remember the following resources are also available to support you with your gluten free diet:   

 

Frequently Asked Questions:

I’m not seeing any products in the app. What can I do?  
Different devices and operating systems (iOS, Android) may need different actions to correct this. Below are some options for you to try. If the options above do not work, please get in touch. Please provide your device make, model and operating system version number.   

  • Log out of the app completely (do not just close it down), and then log back in. Go to ‘Food and Drink Products’ and then tap on the ‘ALL’ icon the search by keyword. Products should now be displayed.  
  • Uninstall the app from your device and then reinstall via the App or Google Play Stores. Next, log in to the app. Go to ‘Food and Drink Products’ and then tap on the ‘ALL’ icon under the ‘Search by keyword’. Products should now be displayed. 

Do I need to enable push notifications?  

Push notifications are a quick way for us to let you know when updates are available for the app. You will receive these messages as device notifications when you are not using the app. So please do enable this feature if you’re happy for us to communicate you in this way. Alternatively, keep an eye on our website news section as we will post updates on the Food Information Service here too.  

Why did you have to check each product before releasing it back into the service? 

We’ve changed, improved and increase the validation measures we use to check products that are part of our Food Information Service.  
  
When will product information be available on the website? 

Our website is the central hub for trusted, expert information and for a number of important services for our community. Our website upgrade project will enable us to make further improvements to the Food Information Service. To ensure there are no inconsistencies in our Food Information Service, the product search function will be unavailable on our website for the next few months. You will still be able to search products via the Live Well Gluten Free app.  
  
I have an Android mobile device, and I am unable to login to the app, what should I do?  

Please try the following steps to resolve the issue:  

  • Ensure the Coeliac UK app is not already open on your mobile device.
  • Press and hold on the Coeliac UK app icon
  • Tap on "App details" or "App info"
  • Tap on "Storage usage"
  • Tap "Clear data"
  • Open app and attempt to login

If you’re still unable to login please click here to get in touch.    
 
I have an Apple device, and I am unable to log in, what should I do?  

Please try the following steps to resolve the issue: 

  • Navigate to the home screen of your device 
  • Press and hold an empty area of the screen to enter edit mode 
  • If you are in home screen edit mode, tap the “-” button that appears the top left corner of the Coeliac UK app 
  • Alternatively, press and hold the app logo itself and click “remove app”. 
  • A ‘Remove “Coeliac UK” pop up will appear, select “Delete App” 
  • A ‘Delete “Coeliac UK” pop up message appears to advise you that deleting this app will also delete its data. Select “Delete” 
  • Reinstall the app from the App Store and login as normal. 

If you’re still unable to login please click here to get in touch.    
 
Please check that your dietary preferences are switched on. The 'Gluten' and 'May contain cereals' preferences are the only options currently available. 

To check your preferences, follow these easy steps:  

  • Open the LWGF App on your device 
  • Click on 'Account' (bottom right corner of your display) 
  • Click on 'Dietary preferences' (see middle of the display) 
  • Click on the 'May Contain cereals'. A list will be visible, check these are switched 'on'. 
  • Press the back arrow positioned above left of the 'may contain cereals' list. 
  • Now repeat this process for the 'gluten' preferences. 
  • The preferences will be automatically saved when returning to the 'Account' screen. A message will display 'success your preferences have been saved'.   

When will the additional dietary filters be available again? 

Our priority was to deliver the gluten free diet filters as these are the most important for our gluten free community. Now these filters are in place, we will start implementing the additional dietary preferences. We recommend that you read the product label if you’re unsure if the product is suitable for your other dietary needs. If you’re still unsure if a product is suitable for you, contact the manufacturer or avoid the product. 

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