Your Coeliac UK Food Information Service: October Update

29 September 2025

Following our summer update, we want to thank you again for your continued support as we have upgraded the systems that underpin our Food Information Service.


Over 185,000 products have been rigorously tested and uploaded into the Live Well Gluten Free app, which means that your product search via the Live Well Gluten Free app will now be returning the suitability of your chosen items for the gluten free diet.  Additional dietary filters are also available, meaning you will be able to search based on other dietary requirements linked to a range of allergens and requirements such as kosher, halal, vegetarian, and vegan.  


As the experts in coeliac disease for over 50 years, we know how important it is to be able to find products that are suitable for a gluten free diet. All of the 185,000+ products that are included in the Food Information Service are categorised and checked. This is to ensure you can trust the information that we provide.  


What else should I be looking out for?  

  • The Venue Guide function is available on our app and website, with over 3,000 participating venues under-pinned by our Gluten Free Accreditation Standard, to help you find a place to eat gluten free. 
  • As our website upgrade project is ongoing, the product search function will be made available later this year.  

Please remember the following resources are also available to support you with your gluten free diet:   

 

Frequently Asked Questions:

I’m not seeing any products in the app. What can I do?  
Different devices and operating systems (iOS, Android) may need different actions to correct this. Below are some options for you to try. If the options above do not work, please get in touch. Please provide your device make, model and operating system version number.   

  • Log out of the app completely (do not just close it down), and then log back in. Go to ‘Food and Drink Products’ and then tap on the ‘ALL’ icon the search by keyword. Products should now be displayed.  
  • Uninstall the app from your device and then reinstall via the App or Google Play Stores. Next, log in to the app. Go to ‘Food and Drink Products’ and then tap on the ‘ALL’ icon under the ‘Search by keyword’. Products should now be displayed. 


Do I need to enable push notifications?  

Push notifications are a quick way for us to let you know when updates are available in the app, and when there are food alerts or product recalls. You will receive these messages as device notifications when you are not using the app. So please do enable this feature if you’re happy for us to communicate you in this way. Alternatively, keep an eye on our website as we will share updates on the Food Information Service here too.  


Why did you have to check each product before releasing it back into the service? 

We’ve changed, improved and increase the validation measures we use to check products that are part of our Food Information Service.  
  

When will product information be available on the website? 

Our website is the central hub for trusted, expert information and for a number of important services for our community. Our website upgrade project will enable us to make further improvements to the Food Information Service. To ensure there are no inconsistencies in our Food Information Service, the product search function will be unavailable on our website for the next few months. You will still be able to search products via the Live Well Gluten Free app.  
  

I have an Android mobile device, and I am unable to login to the app, what should I do?  

Please try the following steps to resolve the issue:  

  • Ensure the Coeliac UK app is not already open on your mobile device.
  • Press and hold on the Coeliac UK app icon
  • Tap on "App details" or "App info"
  • Tap on "Storage usage"
  • Tap "Clear data"
  • Open app and attempt to login

If you’re still unable to login please click here to get in touch.    
 

I have an Apple device, and I am unable to log in, what should I do?  

Please try the following steps to resolve the issue: 

  • Navigate to the home screen of your device 
  • Press and hold an empty area of the screen to enter edit mode 
  • If you are in home screen edit mode, tap the “-” button that appears the top left corner of the Coeliac UK app 
  • Alternatively, press and hold the app logo itself and click “remove app”. 
  • A ‘Remove “Coeliac UK” pop up will appear, select “Delete App” 
  • A ‘Delete “Coeliac UK” pop up message appears to advise you that deleting this app will also delete its data. Select “Delete” 
  • Reinstall the app from the App Store and login as normal. 

If you’re still unable to login please click here to get in touch.    
 

Please check that your dietary preferences are switched on.

To check your preferences, follow these easy steps:  

  • Open the LWGF App on your device 
  • Click on 'Account' (bottom right corner of your display) 
  • Click on 'Dietary preferences' (see middle of the display) 
  • Click on the 'May Contain cereals'. A list will be visible, check these are switched 'on'. 
  • Press the back arrow positioned above left of the 'may contain cereals' list. 
  • Now repeat this process for the 'gluten' preferences. 
  • The preferences will be automatically saved when returning to the 'Account' screen. A message will display 'success your preferences have been saved'.   


Why do I see a notification about only the gluten filter being available?  
The additional dietary preferences are now available within the app, you can filter by a range of different preferences in addition to gluten. The notification will be removed with the next app update. 

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