Frequently Asked Questions Find everything you need to know about coeliac disease, the gluten free diet and the work we do.
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Why do some products in Section 1 have a Crossed Grain symbol next to them?
We are highlighting the products that use the Coeliac UK Crossed Grain symbol. Section 1 of this Guide has the symbol next to all products that hold the Crossed Grain symbol licence. New companies are licensed regularly, so don’t forget to check the monthly Food & Drink Guide updates for any additions. You can find a list of all companies using the Crossed Grain symbol on our website here.
Are there ID or minimum age requirements for the event?
No, all ages are welcome.
*Please note that under 16s do not need a ticket to enter, simply select the amount of children under the age of 16 to be added to your ticket.
*Please also be aware that ID may be required in order to purchase or sample from some of the stands.
I can’t activate my account?
Have you looked at our easy activation guide? Read our easy steps and watch our YouTube video on how to activate.
If you have tried the above and it still doesn’t work email us or call us on 0333 332 2033 and select option 5.
How do I add a new venue to my Scrapbook?
Tap on the location pin for the venue you want to add and it will take you to the details page for that venue. In the bottom left hand corner you will find a button ‘Add to Scrapbook’. You need to have access to the internet to do this.
I want to hold a fundraising event for Coeliac UK, where do I start?
Great, we're so happy that you want to do some fundraising for us!
Firstly, download our Fundraising Pack, it is full of great ideas and tips to make your fundraising a success. Once you have decided on your event, get in contact with our Fundraising Team for fundraising material including t-shirts, collection boxes, banners, balloons, posters and many more materials to help make your event a success.
There are no venues showing on my map?
The Venue Guide is set to locate where you are and search an area within a set distance of your location. Try expanding your search area to find venues.
To download venue details you need to have internet access through wireless or 3G.
How can Coeliac UK support my fundraising?
We are grateful to all of our fundraisers for taking the time to raise vital funds for Coeliac UK and to help you in your efforts, we can provide you with some key fundraising materials.
Whether you’d like a t-shirt sporting the Coeliac UK logo to wear at an event, a collection box, a banner, balloons, posters or anything else, please get in touch with our Fundraising Team and we’ll be able to supply you with these.
How will I know if something has been deleted from the Food and Drink Guide?
The status of a product will change if the product is no longer gluten-free. When you see the status as ‘Not suitable X’ you know this product is not suitable any more.
Are there any incentives for pharmacists taking part in the Community pharmacy supply of gluten-free foods scheme?
Introducing a pharmacy led supply scheme allows better stock control of gluten-free foods for pharmacists as well as providing a more flexible service to improve the patient experience.
Pharmacists and GP dispensaries are paid a service charge at six monthly intervals for each patient who accesses the service. When the scheme in Northamptonshire was introduced it was run as an Enhanced Service with funding for this element of the contract coming from Primary Care Contracting budgets.