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Frequently Asked Questions

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Can I use oats in my products?

Most people with coeliac disease can eat oats, however many oats are contaminated with wheat, rye or barley during processing. There are also, however, a very small number of people with coeliac disease who may still be sensitive to pure, uncontaminated oat products. Oats and oat products that are not contaminated are listed in the oats chapter of our current Food and Drink Guide. Visit our labelling legislation page for information on the labelling of oats.

What will the app do?

The app includes lots of information on the gluten-free diet, with the latest news, hints and tips on eating out and reading labels. Once you log in to the app, you'll then be able to see the Food and Drink Information and Venue Guide. The Food and Drink Information has a barcode scanner to tell you if a food item is listed in the Food and Drink Information and can be included in your gluten-free diet.The Venue Guide allows you to search for venues that can cater for the gluten-free diet, as recommended by our Members, using your phone’s location services.The app also synchronises with your website account and you can view and manage your favourite products and venues for future quick reference purposes.

The product detail page lists Section – what does this mean?

There are two Sections in our printed Food and Drink Guide because of new legislation which came into effect in January 2012.

Section 1 lists foods that comply with this legislation and Section 2 lists foods that comply with allergen labelling legislation based on deliberate ingredients. We have more information on how the Sections work.

What are the benefits of being a Healthcare Professional member?

We really appreciate all the work you do to support people living with coeliac disease and want to make sure that you have the resources and tools you need to do so. As an HCP Member of Coeliac UK you will have access to the following:

  • Gluten Free Food Checker smartphone app (new)
  • Gluten free on the Move smartphone app
  • Food and Drink Guide
  • electronic newsletters
  • Helpline support
  • Food and Drink Information
  • Venue Guide on our website
  • Recipe Database on our website
  • online publications and leaflets
  • monthly Food and Drink Guide updates
  • food alerts
  • Crossed Grain magazine
  • HCP forum
  • personalised Scrapbook on our website.

In order to provide these benefits free of charge to healthcare professionals, we will be asking members to renew on a yearly basis.

Please ensure your details are up to date in your profile in your scrapbook.

Will you stop producing a printed version altogether?

The increased size of the printed guide becomes more of a practical challenge for our Members to use. We have two fantastic alternatives to the printed version, the online Food and Drink Information and the mobile app. If you find these options easier to use than the printed version and would like to opt out of receiving the hard copy, please contact us on 0333 332 2033 or log in to your scrapbook to opt out. We will be asking Members throughout 2016 to help us work out the best format for future editions.

What are the benefits of switching to the online Food and Drink Information?

The online versions of our Food and Drink Infomation have many advantages over the printed version. Our arrangements with Brandbank mean we will get the latest product information added in real time, which makes all the difference when you’re out and about food shopping. Don’t worry if you don’t have a good Wi-Fi connection when you’re out as you can download the Food and Drink Information data onto your phone before you leave home. For more information about our phone App and how to download it please follow this link

Doubling the size and weight of the printed Guide considerably has increased the production and postal costs. Opting out of receiving the printed version and using the online one instead means we can use Membership funds more effectively to support our Membership scheme.

Can you provide information on the administration costs of setting up a pharmacy supply scheme?

The administration cost of setting up a pharmacy led supply scheme for gluten-free food on prescription should be minimal.

A PCT in Cumbria piloted the pharmacy-led supply scheme in 2009. Existing members of their staff took on the administration tasks required to implement the initiative. This took a part time employee approximately three months – but it should be noted that this was to organise the scheme from scratch. Once the programme was in place, administration requirements comprised of data collection for finance and required approximately one working day per month.

We have designed a toolkit so that there is a template approach which can be simply rolled out in any new area and Coeliac UK is happy to help with communication to promote a smooth implementation.

In Northamptonshire, administration related mainly to devising contracts and paper claims. Initially this took a 0.4FTE around two weeks each month to process the claims. Since 2009 Northamptonshire has processed claims using an online claim service. This has proved very efficient and reliable, heavily reducing workload. The cost of this service would depend on the number of pharmacies and number of services commissioned. Northamptonshire use the online service for six enhanced services.

I've noticed that 'barley malt extract' is on the ingredients list of a breakfast cereal which is listed in the Food and Drink Information. Can I eat it?

There are a number of supermarket own brand breakfast cereals which contain a very small amount of barley malt extract. They are tested to make sure that they only contain a level of gluten which can be included in a gluten free diet (20 parts per million or less). Some retailers have their own Free From breakfast cereals too. These are listed on our online Food and Drink Information. 

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