Questions related to: Why don’t you just stop providing some of the Membership services that are not used?
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Is it worth me renewing my membership with Coeliac UK?
Yes, together we continue to make a difference so no one’s life is limited by gluten. Our resources will help you with every aspect of your gluten free life.
As our reminder, with our Membership you will get:
- Our essential Food Information Service listing over 150,000 gluten free and mainstream, products, updated daily
- Our Live Well Gluten Free app to scan and check food as you shop and search over 3,000 gluten free accredited venues
- Over 1,000 recipes for every occasion in our Home of Gluten Free Recipes
- Travel tips to keep you safe in our travel guides
- Over £250 worth of exclusive food, drink product offers each year, straight to your inbox
- Support and events through our local groups near you
- One to one support through our Member2Member scheme, ideal for parents or newly diagnosed
- Our flagship magazine Live Well Gluten Free keeping you up to date on all things gluten free
- And much more!
Did you increase the fee because you do not have to be diagnosed to become a Member?
We are committed to having an inclusive Membership and extending access to those who are diagnosed, seeking diagnosis, family and friends, and carers and supporters. However, our Membership fees, along with fundraising and advertising revenue from commercial partners, are used to providing expert advice and information, funding research into more understanding of the disease and potential cure, and campaigning to increase diagnosis rates and access to gluten-free food in and out of the home.
Instead of increasing the fee why can’t Members choose the services they want to receive and pay a levied fee?
Fundamental Member services, such as the Food and Drink Directory and Venue Guide, are resource intensive regardless of how many access the service. Additionally, for publications, the fewer people who buy the publication, the more expensive it will become per item sold as a lower print run drives the printing price up. But, if there is a significant enough shift by the majority of our Membership towards accessing information online over printed publications, we will then be in a position to review how we deliver these services.
Are there other things you can do instead of increasing the fee?
Introducing the pay at the point of joining in October 2013 has not been enough to bridge the gap and at this point in time, Membership fees are still a key source of funding for provision of our services.
When did the fee change?
The revised fees came into effect from November 2014.
Why are you putting up the membership fee?
Charities operate in an increasingly digital world and printing and postage costs have negatively impacted the entire sector. We have been trying to absorb these increased costs by using other sources of charity income to deliver the membership scheme and by limiting other areas of work. However, this isn’t a sustainable approach and if we want to keep on driving change and improvements for people living gluten free, we have no other choice but to slightly increase fees.
Will you increase the fee every year?
We review the scheme and its efficiencies every year to make sure we continue to deliver a value for money Membership. We only make changes to the Membership fee when it is necessary and we are building up other services and initiatives with the aim to provide additional income in the future to support our range of services.
What do other health charities charge for their Membership?
We’ve looked at other health charities to benchmark our services and offering with our fee. We have found that although our fees are very similar to these charities, and in some cases lower, we offer more Membership benefits with our scheme.
Why did my Membership fee increase?
The previous fee stayed at the same rate since its introduction in 2008 although associated costs beyond our control have continued to rise. Throughout this time we have continued to develop our services for you and improve the way you can access the information you need to support your diet and health.