Frequently Asked Questions Find everything you need to know about coeliac disease, the gluten free diet and the work we do.

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Can the Community pharmacy supply of gluten free foods toolkit be used for individual GP dispensing practices?

It would be difficult to set up a pharmacy led supply scheme as an independent. If you are interested in setting up a pharmacy led supply scheme we would recommend speaking with your local Clinical Commissioning Group and other GP surgeries in your area to consider the potential for collaboration.

Items supplied on prescription are reimbursed through the national Prescription Pricing Department (PPD). The PPD receives all prescriptions dispensed and reimburses individual pharmacies and GP dispensaries accordingly. The cost of each prescription is taken from the appropriate GP surgery prescribing budget. In Northamptonshire, when the pharmacy led supply scheme was introduced in 2006, the funds came from the existing Primary Care Trust (PCT) prescribing budget.

What should I cover when seeing a patient with coeliac disease?

Information on the management of coeliac disease, including new patient appointment and follow up appointment checklists can be found on the Coeliac UK website. You can also refer patients to Coeliac UK for further information and support on the gluten free diet and access to resources. Find out more about the benefits for your patients of joining Coeliac UK.

I can’t find the app in the stores?

Our app can only be found on in the Apple Store and Google Play Store. Search for the app by typing in ‘Coeliac UK’ and you should find it; alternatively you can browse through the Lifestyle Category on the stores to locate it.

If you are still having problems then contact us by completing our form.

I’ve scanned a product and it’s returned as suitable but some of the details are different eg product name or weight.

It may be that the manufacturer has changed the name and weight only very slightly and kept the same barcode. Barcodes should always change if the allergen status has changed. Check the ingredients list for gluten using our Label Guide or complete our webform so we can investigate.

Can I only eat products found on the app?

No. You do not have to limit yourself to products listed in the Food and Drink Guide.

The gluten free diet is made up of naturally gluten free foods such as fruit and vegetables, meat, fish and poultry, eggs, cream, milk, rice, potatoes, pulses and beans. We do not list every brand of these in the Food and Drink Guide but you can find a list of naturally gluten free ingredients on Page 7.

If you are unsure whether you can eat a particular product you can check the label. For more information on reading labels please visit www.coeliac.org.uk/labels.

I can’t login?

Have you activated your account?

You need to activate your account to generate your login details to access the Member area of the website and your app.

If you’ve already activated...

...then you login with the email address you have given us and the password you created. This will be a minimum of eight characters, at least one will be a capital letter and it will include a number. Please double the check the details you are trying to login with.

If you have forgotten your password you can reset it here.

If your Membership has lapsed then you will not be able to login to the app. You can renew easily online by logging to our website and following the steps to renew your Membership. Once you’ve renewed you will be able to login to the app.

If you have tried all of the above and it still doesn’t work email us or call us on 0333 332 2033 and select option 5.

Is hydrolysed vegetable protein (HVP) gluten free?

Hydrolysed vegetable protein (HVP) can be made from different cereals or soya. If a cereal that contains gluten, such as wheat, has been used manufacturers must list this in the ingredients (for example, hydrolysed wheat vegetable protein) in line with the EU wide allergen labelling law.

All prepacked foods bought in the UK are covered by current EU wide food labelling legislation. This means that if gluten is used as a deliberate ingredient it must appear on the ingredients list, no matter how much is used.

Manufacturers will name the grain, for example, wheat, rye, barley, oats, or some will use the word gluten as well such as wheat gluten. This information must be declared in the ingredients list and emphasised, for example in bold. Read more about the information that manufacturers must provide.

I have an iPad, will the app work on that?

Sadly tablet and phone apps are not the same and our app is for phones. But if you have access to the internet on your tablet then they will be able to access our Venue Guide on our main website instead that renders to the screen size of tablets

What’s happened to Crossed Grain magazine?

We realised that the magazine in its old format wasn’t delivering updates to members in the most effective way. So we have taken Crossed Grain back to the way it used to be – a community newsletter giving you charity updates and events information. And alongside this we’ve developed a new magazine to give you the recipes and lifestyle tips you love, called Live Well Gluten Free.