Frequently Asked Questions Find everything you need to know about coeliac disease, the gluten free diet and the work we do.

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Will I be able to find Crossed Grain products in the app?  

Yes, the Crossed Grain symbol will be displayed against our Crossed Grain licence products.   

What does ‘Additional products approved as suitable by Coeliac UK’ mean?  

These are products where a ‘may contain’ statement may have been used on the packaging, a gluten containing cereal has been highlighted in the ingredients list or ingredients information is incomplete from the online information, however, we have contacted the manufacturer and these products have been confirmed as suitable for a gluten free diet. We cannot confirm that they will be suitable if you have any other dietary preferences selected.  

Can anyone use the Coeliac UK app?  

The Coeliac UK Live Well Gluten Free is only available to members of Coeliac UK as you need your Coeliac UK login details to access the app’s features.   

If I’m not a member, can I still download the app?  

Although your app store may allow you to download the app, unless you have Coeliac UK membership you will not be able to log in.

How much does the Coeliac UK Live Well Gluten Free app cost? 

The app is included within your existing membership fee. You can also sign up for Coeliac UK membership via the app, starting from £14.99 a year. The payment for this is managed by the relevant app store (Apple or Google).  

You can also signup for membership on the Coeliac UK website. If your membership has lapsed, you can also reactivate your account within the app.   

Do I need WiFi?  

You will need WiFi, 3G, 4G or 5G connectivity to use the app.  

When will the new app be available? 

Coeliac UK App logoOur new app will be available from 4 January 2023.  

If you have auto-update enabled on your phone, then you will automatically get the new app as soon as it’s released from the relevant app stores. If you have auto-update disabled, then you will need to manually update the app.  

Please note the new app is a replacement of the current Gluten Free Food Checker. Please note that once the new app has been installed on your phone, the app image icon will be the Coeliac UK logo and the name will be Coeliac UK. 

How do I find the Coeliac UK Live Well Gluten Free app?  

If you already have the app downloaded then it will be on your device’s home screen, but if you have not yet downloaded the app or have recently joined Coeliac UK as a member, the new app can be found on both the Apple Store and Google Play store.

Simply visit the relevant app store on your phone and search for ‘Coeliac UK’ or ‘Live Well Gluten Free’.  

Which phones are compatible with the app?   

The Coeliac UK Live Well Gluten Free app is compatible with the following version of Android & iOS:   

  • Android 8+  
  • iOS 13+