Frequently Asked Questions Find everything you need to know about coeliac disease, the gluten free diet and the work we do.

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When I scan products which are listed in the Food and Drink Information they only return ‘Product not found’ on the app?

This could happen for several reasons including:

  • the manufacturer has not yet supplied us with the barcode number we need in order for the scanner to recognise it
  • the product has a new barcode which we have not yet been informed about
  • you may not be connected to WiFi or have a strong enough 3G/4G connection. Please refer to ‘hints and tips’ section above.

If you can’t find a  product, please use our Label Guide to check the ingredients. Or, you could try browsing the Food and Drink Information by clicking on ‘Categories’ to search for this product.

Please email us direct from the app or complete our webform so that we can investigate the reason why a product hasn’t shown up in your search.


When is the Challenge?

The challenge officially runs during Awareness Week 10-16 May, however we will be keeping the event open until Friday 18 June, so feel free to complete your event at any time that suits you.

Which products can't display the Crossed Grain symbol?

The Crossed Grain symbol can be licensed only for multiple ingredient and/or processed products. Products cannot be licensed if they are composed of a single ingredient or are unprocessed in nature. For example, fresh fruit and vegetables cannot be licensed as they are naturally gluten-free; but fruit bars can be licensed as they have undergone a process which may hold a risk for gluten contamination. For a full list of products that are not permitted to display the Crossed Grain symbol please see Appendix One of the Licensing Information Pack.

Do I have to be able to run?

No, the Coeliac UK Challenge is open to anyone – you choose your challenge, so you can make it as active, creative, or fun as you like. 

How can I have my research proposal considered for funding by Coeliac UK?

When Coeliac UK has a Research Call it will be advertised and posted on our website and across our social media platforms where you are encouraged to apply.

Outside of a Research Call, we are also interested in hearing about your research proposals as we may be able to help with extended research networks and there is often mutual benefit. We can also add your details to the Research Register we hold for coeliac disease and dermatitis herpetiformis.

If you would like to tell our Research Team about your research, then you can always complete our online form.

Will I be able to find Crossed Grain products in Gluten Free Food Checker?

Yes, the Crossed Grain symbol will be displayed against our Crossed Grain licence products. 


What does ‘Additional products approved as suitable by Coeliac UK’ mean?

These are products where a may contain statement may have been used on the packaging or a gluten containing cereal has been highlighted in the ingredients list, however we have contacted the manufacturer and these products have been confirmed as suitable for a gluten free diet.

Why are you only supporting vulnerable people?

We understand having coeliac disease is not a choice, and that under its constitution, the NHS should be providing a comprehensive services available to all and that access is based on clinical need and not an ability to pay. This is what we are arguing for.

However, the government is insisting that savings must be made within the NHS. As the government has made a decision that gluten free food is an area where efficiencies can be found, we need to present strong arguments that show patient need and how prescribing can be more efficient. We have done this by presenting options for improved NHS procurement and management.

If we fail to convince the government of the validity of our arguments, we must be prepared to say that there are some very vulnerable patients whose health will be at risk if clinical discretion is not allowed.  

Are there any incentives for pharmacists taking part in the Community pharmacy supply of gluten-free foods scheme?

Introducing a pharmacy led supply scheme allows better stock control of gluten-free foods for pharmacists as well as providing a more flexible service to improve the patient experience.

Pharmacists and GP dispensaries are paid a service charge at six monthly intervals for each patient who accesses the service. When the scheme in Northamptonshire was introduced it was run as an Enhanced Service with funding for this element of the contract coming from Primary Care Contracting budgets.