Frequently Asked Questions Find everything you need to know about coeliac disease, the gluten free diet and the work we do.

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Where can I send my queries and feedback for Crossed Grain and Live Well Gluten Free?

Drop us a line at publications@coeliac.org.uk, we’d love to hear from you.

How much is the app?

The app is free as part of your membership package.

Why isn’t Marmite listed in the Food & Drink Guide?

Although it was suitable in the past, since 2016 Marmite is no longer suitable for a gluten free diet as it contains more than 20 parts per million (ppm) of gluten.

Yeast extract (which Marmite is made from) can be made as a by product of bread, wine and beer making. Although the ingredient and manufacturing processes have not changed, recent information received from the makers of Marmite indicates that despite thorough washing, it contains slightly more than the 20 ppm gluten standard, now defined by law.

If in the past you have included Marmite in your gluten free diet, it is highly unlikely that it will have been harmful as it is usually only consumed in small amounts.

You can contact the Unilever Careline on 0800 010 109 directly if you would like to speak to someone about the suitability of Marmite.

Please see our Food and Drink Information or our app for alternative yeast extract products which are suitable for a gluten free diet.

Can you provide information on the administration costs of setting up a pharmacy supply scheme?

The administration cost of setting up a pharmacy led supply scheme for gluten-free food on prescription should be minimal.

A PCT in Cumbria piloted the pharmacy-led supply scheme in 2009. Existing members of their staff took on the administration tasks required to implement the initiative. This took a part time employee approximately three months – but it should be noted that this was to organise the scheme from scratch. Once the programme was in place, administration requirements comprised of data collection for finance and required approximately one working day per month.

We have designed a toolkit so that there is a template approach which can be simply rolled out in any new area and Coeliac UK is happy to help with communication to promote a smooth implementation.

In Northamptonshire, administration related mainly to devising contracts and paper claims. Initially this took a 0.4FTE around two weeks each month to process the claims. Since 2009 Northamptonshire has processed claims using an online claim service. This has proved very efficient and reliable, heavily reducing workload. The cost of this service would depend on the number of pharmacies and number of services commissioned. Northamptonshire use the online service for six enhanced services.

Is Live Well Gluten Free the new Crossed Grain?

No, we know how much Crossed Grain means to our supporters and our heritage so we wanted to keep it. Live Well Gluten Free is a new publication devoted to delicious gluten free recipes, advice on living well, and updates on research and all other things gluten free.

Why did you decide to change our member publications?

At three times a year, the former magazine could mean that we struggled with a lack of flexibility on timings for  information and events. We wanted to address this without affecting the magazine content, including recipes and features, which we know from feedback, that our members really value.  

It’s also really important to us to give our community of supporters the recognition they deserve. And we found we didn’t have enough room to do that in the old magazine. So the revamped Crossed Grain allows us to show you what your support means for other people who need to live gluten free, without compromising on the foodie content you enjoy.

Do changes to publications mean I have lost anything from my membership package?

No, in fact we’re hoping you’ll find your new publications even better! We’re constantly working to improve the services we offer members so we’ll continue refining both Crossed Grain and Live Well Gluten Free throughout 2019.

How often will I get these new publications?

Crossed Grain newsletter will be coming out to you four times per year in February, May, August and November.

Live Well Gluten Free will be out in February, May and November.

Are there any incentives for pharmacists taking part in the Community pharmacy supply of gluten-free foods scheme?

Introducing a pharmacy led supply scheme allows better stock control of gluten-free foods for pharmacists as well as providing a more flexible service to improve the patient experience.

Pharmacists and GP dispensaries are paid a service charge at six monthly intervals for each patient who accesses the service. When the scheme in Northamptonshire was introduced it was run as an Enhanced Service with funding for this element of the contract coming from Primary Care Contracting budgets.